FAQ

1. What is "Touch me"?

Touch me is a premium brand operated by HS SIYAM LLC, registered in New Mexico, USA. We focus on providing high-quality, durable products that meet our 100% Quality & Safety standards.

2. How much is shipping?

We offer FREE Standard Shipping on all orders over $100. For orders below $100, a standard shipping fee will be calculated at checkout based on your location.

3. How long will it take to receive my order?

• Processing: 1-3 business days.

• Delivery: Typically 10-20 business days for the USA, UK, and other major regions, as we source our products globally to ensure the best prices.

4. Can I return a used product?

No. According to our strict Refund & Return Policy, we only accept returns for Unused and New products in their original packaging with all tags and seals intact. Used products are not eligible for return.

5. What if my item arrives damaged?

Please inspect your order immediately upon arrival. If the item is defective or damaged, contact us instantly at business@hssiyamllc.com with photographic evidence so we can resolve the issue.

6. Is my payment information secure?

Yes. Our store is powered by Shopify, and all credit card information is always encrypted during transfer over networks to ensure your data is safe.

7. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a Tracking Number. You can use this number to monitor your package's journey in real-time.

8. How can I contact you?

You can reach our support team at business@hssiyamllc.com or visit us at our registered address: 8206 Louisiana Blvd NE, Suite A, Albuquerque, NM 87113, US.